SHIPPING INFORMATION

MALAYSIA
FREE STANDARD LOCAL SHIPPING

The shipping fee for local will be waived off. You will receive your order anytime within 7 working days (excluding Weekends and Public Holidays) from the date that payment is authorised and verified, not from the date that it is placed. After the payment has been verified and authorized, it can still take up to two days to process your order so that we can review your order information, process and prepare it for shipping. You will receive a shipping notification email that will notify you of the tracking number and the courier company we've used to ship your order.

**Please note that the delivery time is based on estimation only. We do not guarantee the delivery dates.

For SALES PERIOD, delivery will take 7-14 working days [excluding weekends/ holidays] due to the volume of orders coming in at one time. Please email [email protected] for any questions that you might have regarding your order. Thank you for your patience and understanding.

MISSING TRACKING INFORMATION

Please allow at least one (1) business day after your order is shipped for the tracking information to appear online / to be notifying you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our Customer Care team so that we can assist you further.

UNSUCCESFUL DELIVERY

If your package is not successfully delivered and is sent back to Unfrio by the courier company, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly.

HOW TO FIND A DELIVERED PACKAGE

Our email will notify you the tracking number and the courier partner that we used to deliver the parcel. You may log on to the stated courier service website and key in the tracking number provided to track your package.

If the tracking information states that your package was delivered, but you have not received it yet, we suggest taking the following steps:

  • Other than yourself, who could have received the package? Do you live with family or roommates? Do you have neighbours or a doorman? Please ask them if they received the package.
  • Was the package signed for? If so, do you recognize the name? Please ask them if they received the package.
  • Do you have a back or side door? Maybe you have a mailbox, mail room, or receiving office? If so, the package may be there.
  • Do you know your mail man or woman? If so, please ask them to confirm when and where the package was delivered.

Under the circumstances that you are still unable to locate your package, kindly contact us at [email protected] so that we can assist you further.